FAQs
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As a small-business, we try our best to provide customers with what they need.
If you are looking make a custom or bulk order we are happy to help you and place a custom order for you. Send us your request by email to sales@greatlakesgirya.com along with your contact information (telephone/email) and we will get back to you quickly.
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At checkout you can select your preferred shipping method and it will automatically calculate your shipping rate based on weight and distance for your review before purchase.
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The refund policy is located here:
https://us.greatlakesgirya.com/policies/refund-policy
All purchased made prior to January 1st, 2021 will have the old no-refund policy applied.
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The return policy is located here:
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We always aim to deliver your order within standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
Your order was shipped during our sales and promotions season.
You ordered more than one product.
Your order was placed during a a public holiday.
Our warehouse is in Ontario, and it is home base for each and every one of our products.
There were unpredictable circumstances beyond our control.
You ordered a pre-order item. Please refer to our Pre-Order policy here: https://us.greatlakesgirya.com/pages/preorder-info.
